Web Help Desk Free v10.1.3.5 MacOSX

June 5th, 2011 by admin

Web Help Desk Free v10.1.3.5 MacOSX

Web Help Desk Free 10.1.3.5 Mac OS X | 114MB

Web Help Desk Free offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, iPhone web-app, customer support web portal, email-to-ticket conversion, and 2-way email integration.
Features:

Mac OS X Help Desk Software Solution
Web-based Client UI – Zero Footprint
Customer Service Web Portal
Incident & Problem Management
Email-to-Ticket Conversion
LDAP / Active Directory Synchronization
Knowledge-base Management
Two-Way E-Mail Correspondence
Service Level Agreement (SLA) Alerts
Reporting Included

Free Help Desk Software Integration:

LDAP (Lightweight Directory)
Microsoft Active Directory
Email-to-Ticket Conversion
SMTP, IMAP, POP3

Web Help Desk Software – Free Edition:

No Expiration Date
Software Completely Free From Ads
Unrestricted Lite Edition Functionality
Free Software Upgrades for One Year
One Support Staff Admin Login
All of the features, none of the hassles.

What’s New:

Version 10.1.3.5:

Fixes problem in mobile app where a previously viewed ticket’s request type appears in ticket details.
Fixes foreign key constraint from PART_CUSTOM_FIELD to point to PART instead of JOB_TICKET. In some cases (when there is no JOB_TICKET.JOB_TICKET_ID that matches the existing PART_CUSTOM_FIELD.ENTITY_ID), it may be necessary to manually remove the old constraint.
Fixes 500 error that was thrown when changing the time of day of a Task’s interval.
Adds support for customization of “Quote” label.
Fixes problem that could occur when converting a demo license into a free license.
Fixes problem with survey question ordering that could occur when adding a new question.
Fixes scheduled restart LaunchDaemon script for Mac OS X. Replace the existing com.macsdesign.RestartWebHelpDesk.plist per these instructions, then do:
sudo launchctl unload /Library/LaunchDaemons/com.macsdesign.RestartWebHelpDesk.plist
sudo launchctl load /Library/LaunchDaemons/com.macsdesign.RestartWebHelpDesk.plist

Requirements:

PPC / Intel, Mac OS X Server 10.4 or later.


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